José Luis Salazar

Digitization and Automation are changing the way in which companies operate and interact with their customers. Across all industries customer expectations are paramount and the pace in which every organization can adapt to these expectations defines their success or failure. Through the use of analy…

Customer success and technology lifecycle are top of mind topics for our partner community. How we engage with our customers and support them through their customer experience journey are as important as ever. With increasingly complex technology choices across so many different architectures, it’s…

Digitization, AI, Cloud and Big Data are just a few of the many trends in the IT industry that are driving the Partner evolution in delivering a new customer experience (CX). This transformation includes changes to the business models, technology practices and skillsets that partners have to embrace…

The Internet of Things and the way in which different industries are transforming their business is having a direct impact on the type of networking infrastructure they now require. Digitization, Artificial Intelligence, Machine Learning and Automation are now the main drivers for many companies acr…

A short time ago I had the opportunity to participate in the AI Partner and Customer events that we had in our Innovation Centers in Paris, London and Berlin. The excitement and interest of both our customers and partners was palpable. You might have seen some of the headlines in the news around Art…

When we talk about Utilities, we usually refer mainly to the companies that supply electricity to business and residential consumers. However, there are several other types of Utilities including Water, Gas and Waste Management companies just to name a few. All of them face the same types of securit…

Nowadays when people think of Oil & Gas they tend to link this industry with pollution, depletion of natural resources and super-rich countries that base their economies and lifestyle on the extraction of these fossil fuels in their territories. However, it is important to realize that most of t…

Energy and specifically electrically powered devices and appliances are part of everyday life for all of us. However, the dependency on personal computing devices like phones, tablets, headsets and the likes has made us realize how important energy savings and battery efficiencies are! Who hasn̵…

In the last few months there have been several mass demonstrations and street protests in my hometown – nothing I can do about that… but I dread having to drive when this happens. Last weekend my family returned from a trip out of town during one of these demonstrations, and trying to find the…