social media monitoring

December 23, 2016

PERSPECTIVES

The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing. Close the page, open it again – buffering. Is it the site? Internet provider? A quick sweep of Twitter shows outage complaints  popping up. As your annoyance level grows, you tweet, t…

January 24, 2013

DIGITAL AND SOCIAL

Social Media Business Strategy: Listen and Learn from Your Customers – Part 2

This post is included  as part of a series of posts related to social media training efforts underway at Cisco.  I sat down with our corporate Cisco Social Media Listening team members team members members (Charlie Treadwell, Bernadette Koscielniak, George Metrik, Nancy Rivas, Michael Hopps, Davythe…

December 3, 2012

DIGITAL AND SOCIAL

New Cisco Social Media Listening Center #CiscoListens

Listening is our “North Star” and here at Cisco we are using insights from social listening to help guide and inform our social media strategy and enable meaningful engagements with our customers. Thanks to everyone who joined us on October 24th for the launch of our new Social Media Listening Cente…