we-are-listening

In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, bu…

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever…

As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely…

One million devices are added to the Internet every hour, meaning the volume of data exchanged increases exponentially by the second. As customers determine how to employ modern, intelligent networking systems to support their strategy and goals, a priority is to harness and derive value from this v…

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create value for our customers. With more than 700 IoT products and solutions, we’re enabling data and insights never before a…

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and their experience on the water. However, you reach a point when there’s nothing left to fine tune and if bigger and faster is th…

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer experience becomes a deciding factor. Listening to the voice of our customers is key to understanding what’…

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing. Close the page, open it again – buffering. Is it the site? Internet provider? A quick sweep of Twitter shows outage complaints  popping up. As your annoyance level grows, you tweet, t…

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to design and prioritize improvements. We listen to you in a variety of ways and surveys are an important tool. But, when response rates go down, an…