customer experience

The contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. A survey by the Aberdeen Group indicates that 60% of contact centers are using 7 or more systems to interact with customers. When these applications aren’t integrated…

We’re here to help you turn technology into your business outcomes, whether you’re leaping into the unknown with a bold new idea, or revamping mission-critical infrastructure in flight.   We help you do it faster, with less risk and greater efficiency, so you get the results you envisioned.   …

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible scenario for every decision, we probably wouldn’t get much done in a day. While no decision is made with certainty, ev…

Grief, they say, doesn’t have an expiration date. It perhaps fades with time, but never leaves you. Born and raised in India, I moved to the United States nine years ago for a new beginning in life. Being an only child, it was difficult to say goodbye to my parents and I missed them terribly – but…

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud com…

  Why your new collaboration technology isn’t catching on as you expected When organizations want to update their collaboration technologies, IT departments spend weeks, sometimes months, focusing on the right products that will help their company meet their goals. They rigorously check require…

The past 6 months have been my hardest at Cisco, yet maybe have taught me the most about why I love where I work. My organization, Customer Experience, went through some of the largest changes many Cisco employees had ever seen. I’ve been at Cisco for almost 4 years, but from what I have heard from…

At Cisco, we’ve spent the past 30 years helping our customers solve their toughest technology challenges. We’ve brought our expertise to all kinds of projects, through deep and lasting partnerships all founded on a simple ethos:   “Whatever it takes, we’ll get the job done.”   IT projects…

What’s better than a company that employs the world’s brightest minds? A company that does so but ensures that its employees are also good people. Cisco has long been known for its corporate stewardship. Stories like this prove that we’re a company that’s pushing for good in our communities, and it’…