NPS

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible scenario for every decision, we probably wouldn’t get much done in a day. While no decision is made with certainty, ev…

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the right questions…