Open

The contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. A survey by the Aberdeen Group indicates that 60% of contact centers are using 7 or more systems to interact with customers. When these applications aren’t integrated…

The race to 5G is intensifying as exemplified by a number of public announcements made by leading mobile operators. However, deeper conversations with service providers yield a very simple but important question. How will we make the investments in 5G upgrades profitable?  The bet is that 5G technol…

The pace of change is accelerating, with multiple trends converging to stress service providers’ network and IT infrastructure as we move towards 2019. The average service provider infrastructure must carry a heavier workload in the next few years. Globally, each customer is expected to be carrying…

We launched the Open vRAN Ecosystem in February of this year with a vision to accelerate the viability and adoption of open virtualized RAN (vRAN) solutions and ensure their extension into a broader network architecture. We’ve had a busy six months architecting and building solutions, executing oper…

Public cloud has been around for about a decade; during that time we’ve gone through a very rapid evolution from skepticism, to experimentation, to a great debate about private versus public cloud and which is best. Through this debate, it’s become evident that the vast majority of enterprises will…

Written by David Ward, CTO of Engineering and Chief Architect, and Maciek Konstantynowicz, Distinguished Engineer; Chief Technology & Architecture Office For those that don’t want all the gory details, this is a short version of the longer blog conversation that can be found here. The longer blo…

Speed, simplicity and security – these are 3 of the recurring themes that come up in conversations with customers when discussing ACI. Why? Because ACI addresses 3 fundamental problems that seem to be consistent with people running data centers – across vertical markets, geographies and organization…

Yesterday, Cisco announced a new software release for ACI. If you are looking to automate IT, or build out your cloud environment, and want to do so in an open fashion that provides a lot of flexibility – then you’ll probably be interested. Why? The new ACI release: Makes managing and securin…

Last week, I posted about our Project Thor, our effort at creating a royalty-free next-generation video codec. This post generated lots of comments – which is great! But also illustrated that there is a lot of confusion about what it means for something to be open. I’d like to remedy that here and d…