crm

The contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. A survey by the Aberdeen Group indicates that 60% of contact centers are using 7 or more systems to interact with customers. When these applications aren’t integrated…

Partner Success Story The TIKI Corporation, one of the fastest growing and leading online retailers in Vietnam, had a good problem: a growing demand for its services. But, they faced growing pains, too. TIKI’s call center wasn’t equipped to keep up with the high volume of customer calls coming in, o…

Talk to any customer care or CRM industry vendor today and you’ll probably hear how they are enhancing their offerings with bots. If you’re like many people, your first reaction may be negative. But communicating with a machine may not be as bad as you think. Bots are a trend in customer…

Cisco is excited to be a Platinum Sponsor for the 124th Annual IACP Conference and Exposition in Philadelphia. Every year, the International Association of Chiefs of Police (IACP) brings together Law Enforcement leaders from around the nation to learn, network and problem solve about the hot topics…

It’s exciting to watch the explosive growth of mobile and hyper local based services. Mobile location based services and marketing is rapidly becoming BIG business, with an estimated $4.5B of mobile advertising being location based (rising to over $10B by 2017). Let’s look at some of the funda…

Digital Marketing Executives, trade press and specialist companies gathered in New York this week for the latest ClickZ Live NYCevent. Location, location, location…!!! A very clear trend visible here is how location had become a key part of the digital marketing language. It was part of the Ke…

SES ( soon to be called ClickZ) hosted a Digital Marketing Conference in Jakarta this week which is the meeting point for digital marketing and advertising professionals in the AP region. Here the  latest mobile marketing trends, best practices, new technologies have been discussed and presented, in…

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one day – or spend too…

Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably came to appreciate the speed, skill, and nimbleness of the players out on the ice. For Cisco UCS, speed is an attribute inherent i…