crowdsourcing

Talk to any customer care or CRM industry vendor today and you’ll probably hear how they are enhancing their offerings with bots. If you’re like many people, your first reaction may be negative. But communicating with a machine may not be as bad as you think. Bots are a trend in customer…

The appetite for the latest new products and services is growing exponentially driven by the 24 hour, on demand, social media driven, next day delivery expecting,  ‘selfie’ posing with the new shiny object, hyper informed consumer.  Satisfying the demand for this fast-paced consumer cycle requ…

Live music is a very social experience. And, social media enables concerts to be experienced outside of the four walls of the concert hall. I went to see the Rolling Stones in San Jose earlier this week. “How was the concert?” people asked me. My Response: “The most rocking concert…