bots

As a parent with two sons active in athletics, I spend a lot of time attending sporting events. I am fascinated with how coaches evaluate the performance of their players to help them improve. At the professional level, coaches use historic data to win. One example is the way a baseball manager posi…

In no more than two years, ChatBots have raised from a techie’s gadget to strong interest from all industries, due to their unique ability to smoothly engage with end-users via messaging. More recently, bots have also found their way inside the corporate walls –  making enterprise workers more…

The first song to use a “fade in” to hit #1 status was the Beatles’ “Eight Days a Week” in 1965. Like several early Beatles hits, the witty Ringo Starr suggested the song title before a word was written. Paul McCartney and John Lennon ran with the idea all the way to the top of the charts. Cisco and…

Craig Tranter is a former educator, and now serves as a technology presenter for Cisco. This blog is the sixth in his series on advancements and opportunities in education. All views are his own.  Last time you were introduced to Cisco Spark, so I hope you followed the link and downloaded the free v…

Talk to any customer care or CRM industry vendor today and you’ll probably hear how they are enhancing their offerings with bots. If you’re like many people, your first reaction may be negative. But communicating with a machine may not be as bad as you think. Bots are a trend in customer…

Walk into a party early and suddenly realize that it’s only you and Bill Gates in the room. Congratulations – on average, you are a billionaire! This logical twist underscores how averages can be misleading indicators – how using averages can lead to some poor conclusions. However, Bill Gates and yo…

Things were a bit quieter at Enterprise Connect today as the event came to a close with a few morning sessions and the final summary panel concluding at noon. Panels Bots, AI and IoT: Will They Transform Customer Care? Sheila McGee-Smith brought together the panel to discuss some of the latest force…

What’s an API (Application Program Interface)? What’s a CLI (Command Line Interface)? Are APIs really poised to take over CLIs? On Wednesday, March 22, @CiscoDevNet hosted a lively #CiscoChat to discuss these questions. Developers and engineers from all over the world joined the chat to talk about t…

Speech control of drones and robots is so popular these days that a simple Google search reveals about 14 million results on the topic. However, many of these projects are meant for hands-on technical people as opposed to business or operational folks interested mainly in outcomes. Wait no more. Cis…