Customer Support

Growing up in the South Bronx, NY – I didn’t have access to the Internet, cable TV, or even a telephone. After school most days, I took the long way home to avoid the drug dealers, gangs, and addicts. During summer and winter breaks, my aunt took me and my cousins to the free lunch program at a near…

The Cisco Customer Experience organization works closely with the Intersight engineering team to ensure customers have seamless access to Cisco’s unparalleled device knowledge.  This allows Cisco Intersight to deliver a wide range of enhanced customer support benefits, especially around systems main…

The first song to use a “fade in” to hit #1 status was the Beatles’ “Eight Days a Week” in 1965. Like several early Beatles hits, the witty Ringo Starr suggested the song title before a word was written. Paul McCartney and John Lennon ran with the idea all the way to the top of the charts. Cisco and…

When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just provides really good customer support.  Let’s set the record straight – a customer s…

At the core of our company’s values is a simple concept: make Cisco customers successful. We have a vigorous process for measuring customer satisfaction and success, and conduct constant analysis of the competitive advantage they can achieve by using our technology solutions and services. This ongoi…