Cisco TAC

  This guest post was written by Samantha Symonds, Cisco Cybersecurity expert in RTP, and a recent speaker in our Women Rock-IT series. To hear more from Samantha, click here: I started out thinking I would be a lawyer. Unfortunately, my all-girls high school offered no technical courses, so…

The Cisco Customer Experience organization works closely with the Intersight engineering team to ensure customers have seamless access to Cisco’s unparalleled device knowledge.  This allows Cisco Intersight to deliver a wide range of enhanced customer support benefits, especially around systems main…

Intersight is cloud-based systems management built on a platform that supports artificial intelligence (AI) and machine learning (ML). This allows Cisco Intersight to deliver a wide range of enhanced customer support benefits, especially around systems maintenance and support. Guest Blogger: Jeff Fo…

Over my 16 year career as a Soldier in the US Army I was driven by competition on a daily basis, and was also active in a variety of sports from basketball and softball to running. Competition drives me to be better than I was the day before. In 2003, however, I was injured in Iraq during a fire fig…

Implementing the best of breed of Cisco technology is exciting. At Cisco Live, I’m sure you will feel this excitement and be energized by all the innovation surrounding you. You will make investment decisions, you will implement the technology, integrate it with what is already running, and you will…

As I think back to my start as a TAC engineer 25+ years ago, it’s hard to imagine how far we have come at Cisco. I never imagined back in the day, that I led the 2nd largest business at Cisco with such talented and brilliant engineers – who team side-by-side with our customers across the globe…

Cisco unveiled our strategy to revolutionize systems management last fall with our cloud-based management platform, Cisco Intersight. We are also continuing to enhance our private cloud platform, UCS Director. Here’s the latest update. Revolutionary and Easier When we announced Cisco Intersight last…

This year’s theme at Cisco Live in Las Vegas (June 25-29) is all around empowering IT – the superheroes who keep our networks humming while leading us through amazing technology transformation. The Technical Services team has been hard at work preparing a showcase of our industry-leading super power…