connected digital experience

Cisco unveiled our strategy to revolutionize systems management last fall with our cloud-based management platform, Cisco Intersight. We are also continuing to enhance our private cloud platform, UCS Director. Here’s the latest update. Revolutionary and Easier When we announced Cisco Intersight last…

The Connected Digital Experience I’ve visited the United Kingdom any number of times and enjoy the culture, history, and the food. (Well, maybe not the food as much.) Recently I exposed my lack of verbal maturity in a large public forum there by using a sports metaphor to make a point about customer…

We’re all bombarded with opinions and predictions from so-called experts. But who do you trust? I believe it’s important to have a strong track record if you want people to take you seriously. Last year, I made five predictions about the Customer Care industry for 2016. You can read abou…

Today I’m pleased to announce general availability of Cisco’s next-generation software for contact centers operating in the age of digitization. This release establishes a platform offering a Connected Digital Experience. As a result, companies can deliver contextual, continuous, and cap…

One of the most successful (and maligned) songs ever recorded was 1974’s “Feelings”. Written and recorded by Brazilian Morris Albert, its success was offset by a number of ongoing parodies. Yet feelings are critical to how consumers evaluate the companies they interact with. Noted industry speaker M…