channels blog

When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just provides really good customer support.  Let’s set the record straight – a customer s…

Did you hear the one about the pre-teen who installed a switch and some wireless devices in under ten minutes? And did I mention he is a regular kid? Okay, maybe an online gamer, but definitely not a member of his school’s computer club. Maybe I made that up. But then again … I am talking about the…