customer

Our friends in Brazil enjoyed a great week at Cisco Connect. I wanted to share some great images from the both events including the Day One Partner Event, as well as the Day Two Customer Event. Both Partners and customers liked our Cisco Small Business Portfolio including the new 250/350 Series Swit…

Cisco technology can help individuals and organizations around the world build pretty much anything they imagine. But before you build it, you should ask the right questions to make sure you are making the most of your resources and your ideas.  It’s important to always keep the user in mind.…

My first Cisco event I still fondly remember my first “Cisco Live” type of event back in 2006. It was not an actual Cisco Live in the way the event is run these days, but a local Cisco event in Romania, called Cisco Expo. Back then Cisco Live was still called Networkers and the smaller s…

Hello, everyone! My name is Ed Jimenez, and I am the new lead for Retail & Hospitality for Cisco’s Business Transformation Team. My job is to help retailers and hoteliers make better use of technologies to deliver customer experiences that align with their brand promise. I worked my way though c…

This holiday season customers have more ways to shop than ever before. Retailers are making it easier to get the right presents by providing enhanced delivery options – from buy online, pick up in store (BOPIS) to curbside pickup. While this freedom is empowering for customers, it creates a new leve…

Holiday shopping isn’t like it used to be. Retail sales associates – a.k.a Santa’s helpers – are taking on more than just ushering shoppers into fitting rooms and helping them check out. Today, their role more resembles that of a concierge. Here are three ways the role of the sales associate is chan…

Remember when moustaches were cool? For those who weren’t paying attention, it was back in the 1980s when Tom Selleck–sporting that signature facial hair–ruled the T.V. airwaves as private investigator Magnum, P.I. Most guys old enough to shave (or who thought they were) tried to p…

Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement. Customers’ ex…

The industry is going beyond BYOD—it’s not just about simply connecting the device anymore: the mobile landscape has grown to include apps, devices and content, all of which require security and management. This is no easy task. Enterprise mobility management (EMM) is no longer a nice-to-have for ou…