experience

Cisco technology can help individuals and organizations around the world build pretty much anything they imagine. But before you build it, you should ask the right questions to make sure you are making the most of your resources and your ideas.  It’s important to always keep the user in mind.…

Hello, everyone! My name is Ed Jimenez, and I am the new lead for Retail & Hospitality for Cisco’s Business Transformation Team. My job is to help retailers and hoteliers make better use of technologies to deliver customer experiences that align with their brand promise. I worked my way though c…

This holiday season customers have more ways to shop than ever before. Retailers are making it easier to get the right presents by providing enhanced delivery options – from buy online, pick up in store (BOPIS) to curbside pickup. While this freedom is empowering for customers, it creates a new leve…

I thought I’d point out some new page designs on Cisco.com that should make it easier to find and understand information about solutions from Cisco. First, there’s the new main Solutions page, which is a one-stop starting point: (Note that we’re trying out different versions of th…

You might know that many companies run “tests” in their web and mobile experiences, where they’ll pit one design, layout, or content set against another. It’s a way to see quickly which one works best.  For instance, you might have one page with a slick graphic at the top, vs…

There’s a simple new Wireless Products Selector on Cisco.com that we hope will make it quicker to choose the right wireless product for you. It’s right at the top of our Wireless products page: This leads to a very simple, intuitive tool that guides you to choosing the right wireless ac…

Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement. Customers’ ex…

With the growing influx of new mobile devices, connected things, bandwidth intensive applications and more data, the network is more relevant to business success than ever before.  Back in June of 2012, Cisco saw that we needed to move away from multiple network systems loosely linked together to an…

Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo. The event has been running for 31 years now and is organized and run by Cisco’s partner Evry. This years theme is “#UserIsKing” , and Cisco hosted a special Retail Br…