Cisco Jabber

There is nothing better than quality service. Whether it is your waiter at dinner, the clerk at the grocery store, or the operator on the other end of your service call. And there is nothing worse than poor service. Being juggled around from one agent to the next, only to find no one on the other en…

Keeping Up With User Expectations IT departments today are well aware that the applications they provide to their users need to keep up with the latest trends – in terms of functionality, ease-of-use and design. In the era of mobile apps and shadow IT, the dangers of not keeping up are apparent. You…

  Why your new collaboration technology isn’t catching on as you expected When organizations want to update their collaboration technologies, IT departments spend weeks, sometimes months, focusing on the right products that will help their company meet their goals. They rigorously check require…

Did you know that Smart Cities are poised to drive significant change in how we work, play and learn in 2018? Thanks to the explosion in big data analytics capabilities and mobile, real-time video/information sharing, historians may someday look back on this year as the fulcrum upon which technology…

Cisco is excited to be a Platinum Sponsor for the 124th Annual IACP Conference and Exposition in Philadelphia. Every year, the International Association of Chiefs of Police (IACP) brings together Law Enforcement leaders from around the nation to learn, network and problem solve about the hot topics…

Tsunami Slams Japanese Coastline. Train Derailment Injures 100. Terrorists Attack Airport. We have all read these headlines too often. Sadly, disasters usually strike without notice and timely response by public agencies is critical. As citizens, we depend upon public services agencies for our safet…

How many times have you been at an ATM and wish that you had a bank teller to help you? In Malaysia, customers that use the Bank Simpanan Nasional (BSN) now have the luxury of getting their banking done at an ATM but also having that human touch. That’s because BSN is employing virtual teller machin…

For most colleges with multiple campuses, connecting separate locations is a challenge, but Central Georgia Technical College (CGTC), located in Macon, GA, faces a taller order than most: its campus systems extends across 12 counties that total the size of Delaware state! To address lower-than-avera…

While Idaho isn’t a very populous state, with only 1.5 million people, it stretches across 83,000 million square miles. The Idaho Transportation Department (ITD) is responsible for all transportation-related efforts in that area, from highway construction to the Department of Motor Vehicles. But wit…