salesforce

Uninterrupted Workstreams with Webex If you’ve been following us lately, you probably know very well that we’re all about delivering more than just meetings with Webex. You see it in our product pitches, our executive keynotes, and our blogs.  We know many of you are using just the basics of Webex f…

Today’s buyers want business outcomes – they want to know that their technology investments are having an impact. They also want their interactions with the companies they do business with to be fast, frictionless and effective. In fact, according to a Salesforce study, 57 percent of customers say t…

Forty years ago, rockers Queen released “We Are the Champions.” At the time, I didn’t know much about Freddie Mercury, the teamwork behind the music, or the tools of the trade—like the best guitars, mics, and amps. I know now. And if you bear with my musical allegory, I’ll walk you through how havin…

Creating an integration between two software platforms sounds complex, right? Well, it can be much easier than it looks. In this blog, you can have Salesforce Cloud CRM tightly integrated with Cisco Webex to digitize customer and sales workflows, bringing together experts, customers, data and workfl…

Some people spend most of their time working in collaboration tools. They message, attend meetings, and share documents — living in applications designed to help them connect faster, better. Others work almost entirely in specialized applications. Healthcare staff, financial services teams, sa…

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one day – or spend too…

Last week I spoke at an event and the definition of social media came up. Some people refer to social networking tools when they speak of social media while others refer to the notion of engagement and content on the web. I’m more of a “gelato in a cone” kinda gal. I view social media as engagement…

Integrating Social Media Channels into Existing CRM Systems and Processes The year is 2024, and you just walked into a department store to return a pair of jeans. As you enter the store, the near field communication (NFC) chip in your smartphone tells the store who you are because you have enabled t…

Keeping more than 20,000 Cisco salespeople in 87 countries up to date on our hundreds of products and solutions is a critical and challenging task. Just ask members of the Global Virtual Team Program. They are responsible for bringing SMEs from various business units together to provide product and…