radian6

January 28, 2013

DIGITAL AND SOCIAL

Connecting the Customer Experience Through Social #CiscoListens

Integrating Social Media Channels into Existing CRM Systems and Processes The year is 2024, and you just walked into a department store to return a pair of jeans. As you enter the store, the near field communication (NFC) chip in your smartphone tells the store who you are because you have enabled t…

December 19, 2012

DIGITAL AND SOCIAL

A Social Opportunity is Knocking #CiscoListens

A social opportunity was knocking but it was hard to hear, buried under thick layers of social noise and harder to reach by the right people with the right message. Cisco knew customers wanted to engage and were using social media tools to ask questions and share about products and services. But  kn…