Articles
Cisco Partners Have a New Superpower: Introducing Renewals Commerce Automation
One of the Biggest Renewals Innovations in Cisco’s History Is Now Available for Our Partners Superhero movies have been huge the past few years. I’m a big fan. When it comes to the real world, we all dream of tapping into superhero strength from time to time. I can only imagine how superhuman speed…
How Top Brands Create Customers for Life
Because the partner and customer experience (CX) is central to my role at Cisco, I’m always on the lookout for brands that get CX right – to learn from them and even emulate them. From what I’ve seen, there’s an elite group of companies whose reputation for customer retention is exceptional, but few…
How Digital Engagement Drives Customer Success for a Cisco Partner
As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. I recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase val…
Avoid CX Disasters with These Three Digitization Strategies
Ideally, digitization should simplify the user experience, making it faster and more convenient for customers to interact with a company. But all too often that isn’t the case. In fact, when done wrong, digitization can add layers of unnecessary complexity, resulting in confusion and frustration, an…