customer engagement

Large enterprises are a complex beast. Merely mapping the buying process as well as the customer journey is not only complicated, but also varies across different vertical segments and is consistently multi-faceted and longer in duration than SMB and midmarket enterprises. In the previous two blog p…

Too many Service Providers make the mistake of adopting an all or nothing mentality when it comes to customer engagement. They incorrectly assume that all of the engagement has to be digital. And because Service Providers can’t transact their services like Amazon.com, they just throw in the towel an…

As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. I recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase val…

Happy Twelfth Birthday – Cisco Data Virtualization Customer Advisory Community Customer success matters! Advancing Cisco Data Virtualization products and services offerings and our customer’s successful deployment of them, has been the mission of the Cisco Data Virtualization Customer Advisory Commu…

You may have heard the news coming in from Twitter this week… Cisco Data Center, @CiscoDC, received the opportunity to be one of the first Twitter handles to have the polling enabled on to our account. (Yes, we do feel special too). Here at Cisco, we are excited to test the feature so we cond…