cognitive contact center

Formula one driving has a few things in common with a call center. Leading racers have stated  “to go fast, you first have to go smooth”. There are important elements to racing that apply to running a contact center.  Looking ahead, understanding the changes in the road, maintaining focus, staying a…

Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities In an age where customer experience is a strategic differentiator, it made sense for this year’s Contact Center Summit to be focused on Creating Magical Customer Experiences. A few weeks ago, we…