omni channel and customer experience

October 15, 2019

COLLABORATION

Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond

Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities In an age where customer experience is a strategic differentiator, it made sense for this year’s Contact Center Summit to be focused on Creating Magical Customer Experiences. A few weeks ago, we…

September 18, 2019

COLLABORATION

Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center

This week marks the 10th year anniversary of our annual Cisco Contact Center Summit event and we’re gathered here in beautiful Miami Florida with Cisco sellers, partners and customers to learn about the latest innovations to our Cisco Contact Center portfolio. I’m thrilled to share some of the excit…