Webex Contact Center

A Trustworthy Path to the Cloud for Large Contact Centers   In 2020, it almost goes without saying that cloud technology plays a large role in delivering the innovation, feature speed and agility that today’s contact centers need to deliver exceptional customer experiences.   The new bar is set by a…

An Incredible Year for Cisco Collaboration  It’s 2020 already? Wow, time flies when you’re busy and having fun, which certainly describes 2019 for Cisco Collaboration.  2019 was an incredible year and our team worked really, really hard to deliver more amazing technology and help customers leverage…

Today’s lightning speed competitive business environment requires contact centers to think outside the box in delivering new and innovative ways to win and retain customers. To accomplish this, many businesses are considering the cloud as their next logical step in helping them achieve strategic con…

Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities In an age where customer experience is a strategic differentiator, it made sense for this year’s Contact Center Summit to be focused on Creating Magical Customer Experiences. A few weeks ago, we…