Webex Contact Center Enterprise

A Trustworthy Path to the Cloud for Large Contact Centers   In 2020, it almost goes without saying that cloud technology plays a large role in delivering the innovation, feature speed and agility that today’s contact centers need to deliver exceptional customer experiences.   The new bar is set by a…

The Big Game Two things happened this week that motivated me to write this. First, there’s building excitement for one of the most anticipated and watched games in American sports, as the San Francisco 49ers and the Kansas City Chiefs take to the field this Sunday. I’ll be among the many of us based…