Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities In an age where customer experience is a strategic differentiator, it made sense for this year’s Contact Center Summit to be focused on Creating Magical Customer Experiences. A few weeks ago, we…

In their 2019 Aragon Globe for Unified Communications and Collaboration, Aragon examined 14 major providers and recognized Cisco as one of the leaders in Unified Communications and Collaboration, ranking highly in both performance and strategy. Aragon’s evaluation comes in the midst of a transition…

ISG report claims that moving to cloud operations saves companies an average of 38%1 As a mid-market business leader, one of the most important decisions you make is your approach to digital transformation. A critical part of any digital transformation strategy is the use of cloud technology; partic…

Telecom service providers have made great strides to raise enterprise awareness of hosted IP telephony and Unified Communications as a Service (UCaaS) solutions. Look no further than the market’s projected 21% compound annual growth rate in installed users from 2017-2024. But with greater customer a…

I had the pleasure of attending my first Cisco Live event in Orlando last month. There, my Cisco colleague Andy Johnston and I shared an overview of the cloud unified communications market to a standing-room‑only audience. We described how the combined strength of the Cisco and BroadSoft calling por…

BroadSoft is delighted to be participating in this year’s Cisco Collaboration Summit as a new member of the Cisco family. I’m personally thrilled to be joining along with other BroadSoft colleagues, including our co-founders Mike Tessler and Scott Hoffpauir. We’re looking forward to meeting with Cis…