Voicea

Imagine trying to build a deeper relationship with someone you don’t know anything about. Their likes, their dislikes, and past experiences. It would be challenging if not impossible. Yet this is what it’s like for your front-line employees every day as they try to build relationships with your cust…

The Power of Voice in the Workplace Meetings are on my mind all the time. If I’m not having them, I’m thinking about how to make them better. In other words, I’m having meetings about meetings. And what I realize is that we spend a lot of time on the mundane tasks of meetings – the things that imped…

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes.  In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service.  Their survey of 362 firms fo…

An Incredible Year for Cisco Collaboration  It’s 2020 already? Wow, time flies when you’re busy and having fun, which certainly describes 2019 for Cisco Collaboration.  2019 was an incredible year and our team worked really, really hard to deliver more amazing technology and help customers leverage…

Leader in the Gartner Magic Quadrant As far as accolades go, being named a Leader in the Gartner Magic Quadrant is by far the most coveted. Cisco just has been recognized for the 12th year in a row 1. Cisco Webex is furthest in “Completeness of Vision” and highest in “Ability to Execute.” You can re…

One of the great features of Cisco Webex Meetings is high-quality audio/video that is integrated with the meeting experience. There are many great ways to connect to Webex Meetings – from your desk landline, mobile phone, PC or video device. But if it’s a land or mobile line, you are going through t…