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Vinod Muthukrishnan

Chief Evangelist

Cisco Contact Center

Vinod Muthukrishnan is the Chief Evangelist of Cisco’s Contact Center business unit. In this role, Vinod leads all go-to-market activities, including strategic communications, marketing and partner & sales enablement. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified. Based in the Bay Area, Vinod enjoys cricket and expanding his library of leadership and P.G. Wodehouse books.

Articles

February 21, 2020

COLLABORATION

Join Our Webinar on the Future of Customer Experience: Five Predictions

What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. Accord…

January 30, 2020

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COLLABORATION

Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences

Imagine trying to build a deeper relationship with someone you don’t know anything about. Their likes, their dislikes, and past experiences. It would be challenging if not impossible. Yet this is what it’s like for your front-line employees every day as they try to build relationships with your cust…