Articles
CIOs Need to Cross the Chasm
Retail is an innovation game. But resources are limiting, and the need for ROI is constant. How does digital set the agenda for a CIO and what are their main concerns? And more specifically, how does the merging of LoB and IT priorities lend itself to the evolving priorities of a retail CIO today?…
Live #CiscoChat June 1st — Associate Productivity in the Digital Age
You want to create an amazing, customer-first shopping experience. You also want to empower your associates to do their best work. The two goals may be related, but they are separate. To accomplish them both together, you need the right customer, associate, and business data — together with the righ…
Security Steps to Take in the Holiday Season – and Beyond
Retail companies face a landscape filled with growing and increasingly complex threats. And the financial impact of these breaches is soaring. There are obvious financial incentives for attacking retailers because they typically don’t spend as much on security as financial institutions or government…
#CiscoChat Recap: Where Shopping Experience Meets the New Digital Customer
In my first #CiscoChat I hosted together with Anabelle Pinto, we were joined by Gaurav Pant and Sahir Anand from EKN Research to share their perspective and dig deeper into additional findings from Cisco and IDC. We started by defining who the digital consumer is, what type of services they’re looki…