personalized customer experience

Partner Success Story Too often, businesses find out about unhappy customers after they’ve left. Maybe the hotel room was too hot, or they were less than impressed with the free breakfast. The chance to make good is gone, and now there’s a negative online review and a lost opportunity for customer l…

Partner Success Story Providing high-quality Wi-Fi is an IT investment most businesses incur. Customers expect Wi-Fi at every destination. It is crucial to post pictures of appetizers, split checks, and look up the difference between ‘bucatini’ and ‘fettuccini’. It has become a necessity when dining…

“58% of business leaders are investing in either new digital products, services and digital channels to reach new customers in new ways.” – Boston Retail Partners Most of us know that change in any aspect of our lives can be daunting and takes time. However, we also know that change is not onl…

While certainly exciting, buying a new house, can also serve as a revealing exercise in understanding data science. A couple of weeks ago I went to my bank to investigate my financial options for buying a new house. To my surprise, my account manager gave me a stack of paperwork to fill out—and I so…