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reduced costs

February 5, 2020

1

COLLABORATION

Massimiliano Caranzano

Artificial Intelligence and the Future of Cisco Contact Centers

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI…

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  • #contactcenter
  • artificial intelligence
  • artificial intelligent contact center integration
  • Call Center
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  • Cisco Cognitive Contact Centers
  • cisco customer service
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  • Cisco Live Barcelona
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  • contact center platform
  • contact center solutions
  • customer and agent experience
  • customer journey
  • customer service software
  • enterprise call center
  • go-to-market
  • Google Cloud's Contact Center Artificial Intelligence
  • natural language understanding (NLU)
  • reduced costs
  • virtual call center
  • workforce management

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