Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration
I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI). The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.
There was a particular focus on the Go To Market aspects and the role of Cisco Contact Center partners.
AGENDA
- Innovation and trends in Contact Centers market
- An open architecture for modern Contact Center
- Two live demos of Google AI integration in Cisco Contact Centers
- Cisco CC Artificial Intelligence
- Agent Assistance services
- Virtual Agent services
- GoToMarket Evolution
- Conclusion
Watch the full session:
Learn More
Video on YouTube: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance
Video on SalesConnect: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance
Video on YouTube: Cognitive Contact Centers Voice Transcription Translation
Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR
Cisco blogs: Hybrid Chat for Cisco Journey Solutions
Cisco blogs: The Artificial Intelligence Journey in Contact Centers
Cisco blogs: Future of Work with Cisco and Google
Cisco blogs: Web & Mobile On-prem Solution Maximizes Customer Experience
Google: Deliver an exceptional customer experience with Contact Center AI, now GA
Max, thanks for sharing the session video. It’ll really help those who couldnt attend it in person at CLEUR.
Hope you know audio is very poor & can be barely understood up until 52nd minute when it gets clear but the session ends at 57th minute. Could a better video be posted ?