artificial intelligence

The future of work is three-dimensional. And the good news is, it’s here now. It’s part of a new approach called cognitive collaboration that incorporates artificial intelligence with the right context with the right people to foster deeper human personalized connections. The past couple of decades…

We, and our customers, have long understood that networks are most valuable when they do more than support their own weight. They become assets only when they enable the growth of business strategies. To get networks to work at this level, we have to get a higher level of performance and agility fro…

Artificial intelligence is changing how we manage networks, and it’s a change we need. Because as we rely more every day on networks and networked applications to keep businesses agile, secure, and competitive, we also need more advanced tools to keep on top of the networks themselves. AI will us ma…

Artificial Intelligence-Driven Database With the acquisition of Accompany in 2018, Cisco became the proud owner of an artificially-driven database filled with insights and profiles for millions of people and companies. These profiles will enhance the Webex platform, helping users develop stronger pr…

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible scenario for every decision, we probably wouldn’t get much done in a day. While no decision is made with certainty, ev…

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud com…

What’s your verdict on AI so far? Is it a good thing? A bad thing? A scary thing? I suspect that most of us—even those employed in the tech sector—are only vaguely aware of what AI is capable of at this point. And what I’m finding is that the more I learn, the more I’m actually quite excited about t…

Boon Lai, Vice President of Global Partner Marketing, recently talked about the work in digital learning and artificial intelligence we’ve seen come to fruition in 2019. Specifically, if you happened to see Boon present at the Cisco Marketing Velocity event in New Orleans, you heard him speak about:…

Yesterday saw the launch of guidelines from the European Commission’s Expert Group on Artificial Intelligence (AI), which give welcome focus on the of role ethics  in the development of trustworthy AI. Getting the ethical approach to AI right will support the long-term success of AI in Europe.  The…