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Boon Lai, Vice President of Global Partner Marketing, recently talked about the work in digital learning and artificial intelligence we’ve seen come to fruition in 2019. Specifically, if you happened to see Boon present at the Cisco Marketing Velocity event in New Orleans, you heard him speak about:…

Speaking with more and more partners while traveling recently, I am thrilled so many of you have marketing for the future top-of-mind. Seems like no matter what country I visit, or which partner I consult, we all agree on the power that marketing holds in our new digital age. Last month I recapped m…

The Solution presented in this article is the winner of the Cisco & Google Cloud Challenge contest in 2018 – achieved with Bucher & Suter and Expertflow: Cisco Customer Care, now Cisco Customer Journey Solutions (CJS), is by definition the best architecture to ride and support the cur…

Webex Teams REST APIs and SDKs are easy to use on their own, but you can super-charge your collaboration integration project by leveraging this growing collection of community generated code, libraries, tools and links lovingly curated in the “Awesome Webex” repo on the DevNet Code Excha…

Growing up, one of the things that fascinated me about the old Star Trek shows was the crew’s ability to find out virtually anything from the ship’s computer, simply by asking: “Computer, what’s the political situation on Rigel V?” The computer would respond instantly with an appropriate summary and…

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). The magic of AI is tied to big data and the AI models. Customer care organizations that have access to rich datasets are prime candidates to ride the AI wave of change. Companies will always look for ways…