Finesse Agent
Partner Success Story: Finesse APIs Bring Call Intelligence to the Contact Center
Guest blog by: Paul Bibby Solutions Engineer ResponseTap Enabling conversations that get to the point of sale faster Imagine if you could connect a caller’s online website journey to their phone call. As soon as a contact center agent answers the call, they’re presented with valu…
Contact Center: Experience Matters
Our latest episode is out! This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration. Everyone agrees that ‘the internets’ are a huge watering hole of opinions and valuable business data…but its overwhelming when trying to…
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