Cisco Customer Experience

January 30, 2018

CUSTOMER EXPERIENCE

Rest Assured IT Pros, More Help is on the Way for Your Intent-based Networks

There is no question that it’s a hard-knock life to be an IT professional in the age of Digital Transformation, which promises to upend just about every aspect of what it means to be an IT expert. The result of this is that IT pros can expect to deal with more and more complexities in their jobs whi…

January 29, 2018

CUSTOMER EXPERIENCE

Cisco and Microsoft: Delivering Fast, Reliable, and Secure Cloud Connection

Business agility, lower cost of ownership, and the flexibility to scale up or down quickly. The cloud world is rich with benefits, and growing. According to IDC’s Worldwide IT Industry 2018 Predictions, spending on cloud services and cloud-enabling hardware, software and services will more than doub…

January 22, 2018

CUSTOMER EXPERIENCE

8 “Don’t Miss” Services Things-To-Do at Cisco Live Barcelona 2018

Only one more week until Cisco Live in Barcelona, the place where IT superheroes unite. If you’re heading there, it’s time to plan how to get the most out of the event. And there’s plenty to get excited about. Wherever you are on your digital journey, we’ve got opportunities to learn, network and co…

January 9, 2018

CUSTOMER EXPERIENCE

What Do IT Services and a Mission to Mars Have in Common?

“It’s not rocket science,” some might say. But what we do in IT services actually has a lot in common with what it takes to launch a successful mission to Mars. It starts with a commitment to a bold vision and depends on thousands of engineers working tirelessly to make it real. This is especially t…

December 19, 2017

CUSTOMER EXPERIENCE

Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification

Cisco continues to be on the leading edge, driving innovation and acceleration for our customers. Our commitment to quality customer service is no exception. For these reasons and many more, Cisco Services has been awarded its 31st STAR Award by Technology Services Industry Association (TSIA) along…

December 12, 2017

DIGITAL TRANSFORMATION

The Digital Age Takes Over: Top 5 Predictions for Reshaping Value in 2018 and Beyond

Welcome to 2018. My predictions consider what’s happening in technology — and how technology is changing society and business. 1. The Internet of Trust Takes Center Stage By 2020, up to 50 billion devices will connect to the Internet of Things (IoT), generating data and analytics in support of autom…

November 20, 2017

CUSTOMER EXPERIENCE

5 Reasons Why Customers Swear by Support Services

If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of Cisco Account Managers to better understand what customers are looking for in a protection policy. As the team began to whiteboard all the reasons, I saw a pat…

November 7, 2017

CUSTOMER EXPERIENCE

Five to Thrive in a Disruptive Environment: Part 1

At last count, Gartner tracks more than 450 IoT platforms in the market. And that’s just today. It’s astounding the number of tools and the amount of technology continuously being invented and reinvented. The impacts and the stakes are extremely high. Nine out of ten companies will experience a reve…

November 7, 2017

CUSTOMER EXPERIENCE

From Reactive to Predictive Services: The Power of Services Innovation

When you think about IT services for your network, groundbreaking innovation may not be the first thing you think of. Top of mind for most people might be a world-class engineering team with great people skills, deep knowledge, and a long track record of success. But now, with the launch of Cisco’s…