tech support

People are our single greatest asset at Cisco. Creating a world-class employee experience is crucial because it helps us attract and retain exceptional people and give them what they need to do their best work. In fact, employee experience is so important at Cisco that it’s a pillar of our COO’s cha…

If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of Cisco Account Managers to better understand what customers are looking for in a protection policy. As the team began to whiteboard all the reasons, I saw a pat…

With the network serving as the foundation for digital business, maintaining the highest availability, performance, and security are the three end states that matter the most. A new standard of service is required for today’s business critical networks, and Cisco Services is leading the way. But don…

#CiscoChampion Radio is a podcast series by Cisco Champions as technologists. Today we’re talking with Cisco Engineer Dave Dube, about the Cisco Technical Support mobile app. Amy Lewis (@CommsNinja) moderates and Stephen Rodriguez and James Bowling are this week’s Cisco Champion guest hosts. Listen…

Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are constantly listening to what our customers and partners tell us they need from Cisco to enable their business s…