Customer Zero
Cisco Customer Experience (CX) Portal: One Stop for Information and Services
Picture a shiny new switch, freshly connected to your network. How many interfaces will you use to monitor that switch over its lifetime? Consider all we do each day: checking software versions for compliance, viewing alerts and telemetry data, running diagnostics, requesting support, signing up for…
Graduate perspective: Cisco may be large, but it operates like an agile startup
When I first joined the Cisco IT team in 2018 after graduating from university, I was eager to see how a large, global company like Cisco can efficiently develop and deliver solutions to its customers. I quickly discovered that while Cisco is big and complex, it operates very much like an agile star…
Staying productive on the fly
Today I’m publishing this post from Heathrow Airport in London. That’s not unusual because I work away from the office probably 50% of the time, either at home, my local café, or hotels and airports. I’ll collaborate with people across different time zones and luckily for me, working at Cisco…
The Marriage of Webex Teams and Microsoft Office 365: Our Vision and Strategy
The documents my team produces aren’t solo efforts. When I build a presentation, for example, I’ll leave placeholders for colleagues to fill in, ask people to review, and maybe work with a designer. We have great collaboration tools at Cisco with Webex Teams, and with the new approach to bring Webex…
Webex Teams + Office 365 + Implementation Part 1: Rollout and Change Management
One of the most ambitious steps in our journey to the cloud is rolling out Office 365 to 118,000 employees. Read about our vision and strategy here. This blog explains the rollout and our change management strategy. Part 2 of this blog explains how we managed the implementation using SAFe. R…
Implementing Office 365 at Cisco – Part 2: SAFe Bought Us Speed, Visibility, and Accountability
As we continue on our journey to the cloud, Cisco IT is rolling out Office 365 to 118,000 employees. You can read about our vision and strategy in this blog. Our implementation has two unusual angles that might give you ideas for your own move to Office 365. First, rather than using Office 365 as-i…
Office 365: How We Made It More Secure than On-Premises Email
An internal audit a couple of years ago pointed out that our email contains restricted information. That conclusion shone a spotlight on the security of our planned Office 365. Restricted information includes things like customer data, financial data, even SEC filings before they go public. If this…
La red del futuro, hoy. Cómo estamos aumentando la capacidad de la WAN al tiempo que optimizamos los costos
Si no has visto el blog de la Red del Futuro de mi colega Ben Irving, te recomiendo que lo revises. En este blog compartiré lo que hemos logrado hasta ahora en términos de la nueva arquitectura WAN que Ben describe aquí. ¿Por qué aumentar la capacidad WAN? Dos razones. Primero, necesitamos más capac…
When Being First is Too Late
Major movie theaters in my area have been offering reserved seating for quite a while. Customers can order tickets and choose their seats weeks in advance, either online or directly at the theater. With a little forethought, a person can watch a new movie as soon as it comes out without worrying ab…