Customer Experience

It’s an election year, so public policy wonks are everywhere. They talk incessantly about the technicalities of public policy. The process is long, with endless debate. Final policy decisions can be fluid and are influenced by which side you’re on, so they’re subjective. However, policy does have a…

A digital workforce transformation starts with a great meeting experience. It extends to connecting people, content, and ideas intuitively and securely so individuals and teams produce their best work all the time, with no compromises. Cisco makes working together easy — intuitive. With our collabor…

Stop where you are and consider this: there’s a colossal chance you’re reading this text on your mobile phone. Are you? Maybe not, but probably so. However, even if you’re not reading this text on your phone, statistics suggest you’ve read an article or a blog or some other web-based text on your mo…

There is no question that the threat of cybersecurity breaches is business impacting in our ever-increasing connected world. There are two data points that I like to use on this matter to illustrate the impact: According to a CIO Insight survey, 71% of executives surveyed said that concerns over cy…

MPLS+SDN+NFV World Congress – ‘understanding the software defined wave.’ At this annual forum in Paris, France, a group of diverse industry experts gathered to discuss the latest trends in transformative technology, including automation, transforming customer experience, intent-based networking, and…

NAB Show – ‘where content comes alive.’ At this premier event for the media, entertainment, and technology industries, the biggest names in broadcasting came together to discuss the latest trends and the future of cable. Consumers of the future (and, in many ways, consumers of today) want better exp…

When we talk about our own personal style we usually mean our preferences. And we often base that style on our goals. For example, the clothes we wear. The way we talk. How we spend our free time. Our style is also influenced by a number of channels—media, family, friends. But what channel should we…

As an IT leader, you’re in an interesting position. If you’re an optimist, you might say you’ve never had a greater opportunity to lead your business to growth. If you’re a pessimist, well — how on earth are you supposed to deliver what your Board is asking for with the resources you have available?…

Mobile World Congress (MWC) 2018 was a tremendous success. It was a very productive event, and the Cisco Services team and I enjoyed very positive interactions with many of our customers, partners, and colleagues from around the globe. What struck the team at MWC, was how our strategy is aligned to…