Customer Experience

It’s good to be bad — for good! No, we’re not talking about villains, superheroes, and the struggle of light over dark. We’re talking about network security. And in network security, sometimes it’s better when the bad guys win. Or at least it is when it comes to a red team engagement. Here’s how it…

Competitive business leaders are challenging their organizations to transform by harnessing digital technologies to create more effective ways of doing business, accelerate innovation, and deliver better customer experiences. As a result, there is greater reliance on IT to drive outcomes as the key…

It was a busy week last week at Mobile World Congress 2018. We had great conversations with attendees about accelerating their success, met with the MWC team for an exec interview, and ate lots of local food. After this valuable opportunity to network and learn, our Cisco Services team is back home.…

The recently released Cisco Global Cloud Index study predicts that by 2021, 94 percent of all workloads and compute instances will be processed in the cloud. Public cloud is expected to grow faster than private cloud and by 2021 the majority share of workloads and compute instances will live in the…

Cisco Live Barcelona. Wow! It was a fantastic event, and I enjoyed talking with so many Cisco customers, partners, and colleagues from around the world. Walking the floor of the World of Solutions was an incredible showcase of what’s possible with the Internet of Things (IoT). I wasn’t able to snag…

With a tap, Lyft can take you to where you need to go in just a few minutes. Car companies like Audi are using virtual reality to give you a test drive of their latest models. Amazon Prime Now can deliver groceries to your door step within two hours. Social media tools like ConnectedHQ automatically…

Imagine this: It’s 1995 and you want to drive someplace you’ve never been. You pull out your trusty map, orient yourself, and follow the lines to your destination. You pay very close attention to mileage, signs, and exits as you progress because if you get off track, you’ll have to pull over to regr…

There is no question that it’s a hard-knock life to be an IT professional in the age of Digital Transformation, which promises to upend just about every aspect of what it means to be an IT expert. The result of this is that IT pros can expect to deal with more and more complexities in their jobs whi…

Business agility, lower cost of ownership, and the flexibility to scale up or down quickly. The cloud world is rich with benefits, and growing. According to IDC’s Worldwide IT Industry 2018 Predictions, spending on cloud services and cloud-enabling hardware, software and services will more than doub…