Customer Experience

The week in Florida at Cisco Live flew by. I enjoyed having the opportunity to talk with Cisco customers, partners, and colleagues from around the world. It was an exciting and uplifting event. Here are a few highlights: The closing keynote was amazing. Dr. Michio Kaku (theoretical physicist and fut…

Market disruption and the explosion of bandwidth consumption are challenging SPs to scale up and increase agility whilst reducing costs. Challenged by major business disruption from web players and over-the-top providers, traditional SPs are looking at the strategies deployed by these competitors. O…

Are you a Service Provider seeking relevant sessions at Cisco Live Orlando? Here’s a cheat sheet for various speaking sessions we’ve crafted for you — enjoy!   5G & Mobility Sessions   Monday, June 11 1:30 PM 5G Technology Updates Tuesday, June 12 8:00 AM Deployi…

If you’re a Cisco Services partner, then I hope to see you at Cisco Live in Orlando! Cisco Live has evolved into a conference with programs designed to connect our growing community of ecosystem partners with our Cisco Services partners. Whether you have an existing services practice or are looking…

It’s always sunny in Florida. Except late night. Course that’s when the real fun kicks in. Dining out. Music. Parties. Okay, and maybe some rest. Cisco Live Orlando (June 10-14) will be alive with action and flowing with information. Want to learn about the future and what’s possible? You got it. Ho…

Implementing the best of breed of Cisco technology is exciting. At Cisco Live, I’m sure you will feel this excitement and be energized by all the innovation surrounding you. You will make investment decisions, you will implement the technology, integrate it with what is already running, and you will…

Organizations today need to be both nimble and secure. They’re adopting Cloud, IoT, and machine learning at increasingly quickening speed as well as evolving their applications and endpoints as well as campus, data center, and WAN networking to adapt to their digital business as well as address secu…

Automation. Predictive services. Security. It seems like almost every customer I meet in the Americas wants to use automation to reduce costs and increase agility. Or they see predictive services as a path to resiliency and availability. And many are looking for security that can flex to meet the ne…

As I think back to my start as a TAC engineer 25+ years ago, it’s hard to imagine how far we have come at Cisco. I never imagined back in the day, that I led the 2nd largest business at Cisco with such talented and brilliant engineers – who team side-by-side with our customers across the globe…