Customer Experience

November 1, 2018

CUSTOMER EXPERIENCE

Dawn of the AI Era – The Time is Now, According to New Readiness Index

As an IT leader, how much of your budget do you typically spend to keep the lights on? 30 percent? 40 percent? Try 78 percent. So how much room does this leave for innovation? In my estimation, not nearly enough. This number, however, doesn’t shock or surprise me. We’ve been moving so quickly over t…

October 17, 2018

CUSTOMER EXPERIENCE

Business innovation or stable IT – you no longer have to choose

Your technology investments play a critical role in the success of your business. They drive efficiencies. Accelerate the introduction of new products and services. Help your business gain a competitive edge and increase profitability. It’s no surprise that with the number of technologies and soluti…

October 16, 2018

CUSTOMER EXPERIENCE

Machine learning’s importance to services

Machine learning (ML) has been one of the hottest buzzwords in technology over the past few years. It seems every segment of the high-tech industry has been impacted by ML. This technology has changed the way we service customers, allowed us to interact with in-room meeting devices, made our busines…

October 9, 2018

CUSTOMER EXPERIENCE

Cisco Business Critical Services: Helping Customers Increase Productivity, Innovation and Cost Savings

Digital transformation is forcing every company to rethink their core business strategies. As a result, IT operations and engineering departments are under more pressure than ever.  They are faced with immense expectations to drive business results, while they keep end-users happy, drive costs down,…

August 22, 2018

CUSTOMER EXPERIENCE

You’re Not Alone in This New Era of Networking

Technology innovation is advancing faster than ever before in history.  With this rapid growth, the number of devices and network connections can become overwhelming to manage. To bring to life just how staggering this growth is, Gartner predicts that by 2020, 63 million new devices will connect to…

August 20, 2018

CUSTOMER EXPERIENCE

Accelerating Customer Success with the Cisco Platinum Learning Library

Cisco’s goal is to drive better business outcomes and create new market opportunities for our customers. And one of the fundamental ways this can be achieved is by helping them develop talent truly capable of addressing digital business transformation needs. With skilled employees trained and certif…

August 2, 2018

CUSTOMER EXPERIENCE

Cisco Services for the DNA Center Platform to accelerate your intent-based networking journey

The role of IT in enabling innovation and transformation continues to grow in importance. As your business navigates through digital transformation, you may be realizing a need for a new approach to your network infrastructure. And ways to fast-track IT while also overcoming complexity and navigatin…

July 23, 2018

CUSTOMER EXPERIENCE

Security: Is it Mission Impossible?

International intrigue. Rogue actors. Cybercrime. You might think I’m talking about Tom Cruise and his record-breaking sixth “Mission Impossible” movie. But I’m not. I’m talking about what happens to enterprises with a frequency that is a lot higher than most people suspect. Daily—sometimes hourly—t…

July 10, 2018

CUSTOMER EXPERIENCE

Are You Cloud Native?

In IT, the “next big thing” happens a lot. With technology moving so fast and shifting so quickly, sometimes it’s unclear where to best invest your time, effort, and dollars. In the cloud corner of IT, one of the next big things has been happening for a couple years now—cloud native computing. The r…