#CiscoCX

December 19, 2017

CUSTOMER EXPERIENCE

Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification

Cisco continues to be on the leading edge, driving innovation and acceleration for our customers. Our commitment to quality customer service is no exception. For these reasons and many more, Cisco Services has been awarded its 31st STAR Award by Technology Services Industry Association (TSIA) along…

December 12, 2017

DIGITAL TRANSFORMATION

The Digital Age Takes Over: Top 5 Predictions for Reshaping Value in 2018 and Beyond

Welcome to 2018. My predictions consider what’s happening in technology — and how technology is changing society and business. 1. The Internet of Trust Takes Center Stage By 2020, up to 50 billion devices will connect to the Internet of Things (IoT), generating data and analytics in support of autom…

November 20, 2017

CUSTOMER EXPERIENCE

5 Reasons Why Customers Swear by Support Services

If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of Cisco Account Managers to better understand what customers are looking for in a protection policy. As the team began to whiteboard all the reasons, I saw a pat…

November 7, 2017

CUSTOMER EXPERIENCE

Five to Thrive in a Disruptive Environment: Part 1

At last count, Gartner tracks more than 450 IoT platforms in the market. And that’s just today. It’s astounding the number of tools and the amount of technology continuously being invented and reinvented. The impacts and the stakes are extremely high. Nine out of ten companies will experience a reve…

November 7, 2017

CUSTOMER EXPERIENCE

From Reactive to Predictive Services: The Power of Services Innovation

When you think about IT services for your network, groundbreaking innovation may not be the first thing you think of. Top of mind for most people might be a world-class engineering team with great people skills, deep knowledge, and a long track record of success. But now, with the launch of Cisco’s…

November 6, 2017

CUSTOMER EXPERIENCE

Prevention or Cure? Focusing your Cybersecurity Efforts and Investments

An ounce of prevention is worth a pound of cure, so the saying goes. When it comes to protecting your organization against the imminent threat of a cyber attack, it’s essential to factor in both. Here’s why. Today’s hackers are motivated and more organized than ever. This past year has shown how vul…

November 3, 2017

DIGITAL TRANSFORMATION

Build Your IT Super Powers with Technical Services at Cisco Live Cancun 2017

Cisco Live Cancun is almost here (November 6-9) – are you ready to hone your super powers? The Technical Services team can show you how to keep your networks humming by building on foundational product support with the new suite of high-value services. Don’t miss these opportunities to explore the i…

November 2, 2017

CUSTOMER EXPERIENCE

Viptela and Cisco Managed Services— Even Better Together

    The Software-Defined Networking Movement Cisco has been leading the charge into enterprise software-defined wide area network (SD-WAN) with its industry-leading Intelligent WAN (IWAN) solution. A complementary Meraki-based solution addresses the SD-WAN needs of the smaller enterprise a…

October 23, 2017

CUSTOMER EXPERIENCE

Why Informed Decisions with Analytics are Key to Sporting and Business Success

The sporting achievements of top athletes often appear effortless, with each goal on target, photo finish or unstoppable ace seeming like a celebration of their natural talent. Yet in reality, these individual triumphs are the culmination of not only an intensive training regime, but detailed data a…