Topic
Why do you need next-gen technology to show the mirror to your digital experiences?
4 min read
Today’s next normal has established new realities for businesses in every industry. Employees are working from home and will continue to do so into the foreseeable future, customers are discovering, researching, and buying products and services online, and as a result, there’s an increased reliance…
How artificial intelligence helps boost customer retention and loyalty
3 min read
What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…
Helping to connect and scale Youthline’s important work throughout New Zealand
2 min read
Every year on the 10th September, we stop and recognise World Suicide Prevention Day with the aim to challenge the social stigma around mental health, and raise awareness of suicide and suicide prevention around the globe. In New Zealand, the high rate of youth suicide is well documented, and most recently,…
Person of Impact
2 min read
Drive a meaningful and impactful messages via 3 key themes – relevance, resonance and resourcefulness. In your next conversations, put these tips in play to be a person of impact. Be a Person of Impact! I am fortunate to lead Cisco’s APJC Woman of Impact program where I have the opportunity to coordinate…
‘A day for me’ across Australia & New Zealand
2 min read
As part of its support for employees during this pandemic, Cisco offered the entire organisation a ‘day for you’ last Friday, for employees to spend how they wish. We asked our team to share how they spent the day across Australia & New Zealand, with varying experiences due to the current pandemic…
Bringing your whole self to work: Cisco Pride
3 min read
The Cisco team has a range of employee resource organisations made up of passionate individuals who champion and support the full range of diversity and inclusion at Cisco. In fact, it’s what makes Cisco such a great place to work – underpinned by a culture in which you are encouraged to bring your whole…
Attracting Talent
3 min read
Sourcing and hiring the highest potential talent can be a complex challenge for many employers when recruiting for early-level roles. To ‘win the talent battle’, companies must take a different approach. Attracting sales talent used to be a routine task for global corporations. For Sales hiring,…
Security in the next normal: Leaders need to think outside the (corporate) box
4 min read
A majority of staff is now working remotely, using personal devices, on unprotected networks, and often collaborating via unsecured tools. Obviously, this will result in a number of new or increased security threats, across the enterprise. However, the truth is that the distributed enterprise…
Five reasons your business needs Cisco Webex Contact Center
3 min read
Driving business growth for customers 2020 has been an insane and yet exciting year for Cisco and our customers. This post-pandemic era we now live in has found us hard at work, helping our customers adjust to the “new normal” of the workplace. From enabling remote working, preparing for safe return…