Cisco Services

In today’s world, things evolve daily. The cars we drive, the music we listen to, the way we shop, and the way we provide services to our customers. As with most things, the driving force behind evolving industries and trends are manpower. Why are there new cars every year? Because someone tho…

What if you could simultaneously reduce your network downtime by 74 percent and increase IT efficiency by 30 percent? What would you do with your newfound time? Maybe you would divert recovered costs toward revenue-generating activities. Perhaps you would redirect resources to take meaningful steps…

The life of the typical CIO has become amazingly complicated. No longer are they just expected to manage costs and keep the network running, the CIOs I talk to also have to help grow the business. That’s because their networks are generating massive amounts of data and it holds the key to business i…

Companies across all industries – from retail to healthcare to manufacturing – are focused on becoming digital businesses. And, according to Gartner, the percentage of enterprises that deem networking core to their digital initiative success will increase to over 75% by 2022. Cisco partners are the…

While there are a number of ways to err during the course of responding to an incident, it never seems to fail that the number one misstep I have continued to see comes down to internal communications among those working on the incident and communications to stakeholders. To that point, it’s astonis…

Cisco Services is all about the customer. Our goal is to deliver exceptional, timely and effective service every time, while helping them succeed. Cisco Systems, Inc. has been recognized by J.D. Power for providing an “Outstanding Customer Service Experience” for the 11th consecutive year. We are hu…

I’m a numbers guy. So, it really got my attention when I learned that businesses which make diversity and inclusion a priority do better than others. In fact, U.S. companies in the top quartile for gender diversity have 15 percent higher financial performance than the national industry median. And f…

“This is a stickup! Give me all your bitcoins!” Those words may not seem as terrifying as the shouts and gunshots of infamous bank robbers Butch Cassidy and the Sundance Kid sounded to bankers in the early 1900s. But they would quickly create a crippling panic if you saw them flash across your scre…

The onslaught of digitization is sparing no industry. Digital competitors continue to disrupt traditional markets. I have the privilege of closely watching this nonstop transformation unfold at my clients in industries across the value chain from retail to high tech. Let us take an example from one…