IT services

The onslaught of digitization is sparing no industry. Digital competitors continue to disrupt traditional markets. I have the privilege of closely watching this nonstop transformation unfold at my clients in industries across the value chain from retail to high tech. Let us take an example from one…

Several of us on the offer management team in Cisco’s Managed Services group were fortunate enough to have the opportunity to speak in various forums here at Cisco Live 2017.  On Day 3, a handful of us hosted a Lunch and Learn on accelerating adoption of IWAN by leveraging the power of managed servi…

Day 2 of Cisco Live is all about energy.  Everybody has arrived, so the conference halls are packed and the level of intensity is up a few notches.  Attendees have already done a pass or two through the exhibition halls, getting the high-level information they need (and maybe a bit of swag along the…

What makes space so amazing? Every time human kind takes a deeper look, we find something that we didn’t know was there before. The same concept applies to analytics. Gathering deeper insight into any data set through automation allows you to make better and quicker decisions, expose gaps, and ident…

Is It A Bait-and-Switch? As 2016 comes to a close, we in the managed IT services industry can say with some confidence that our customers really do understand the value proposition of our offerings. This was not always the case, even into the recent past. Time and again, when we begin the engagement…

Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device. As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different inte…