ITSM
Creating More Agile and Upgradable Networks with a Controller-Based Architecture
All enterprises are in a constant state of digital flux, striving to keep existing business processes running efficiently while pushing to build new applications to satisfy customer and B2B requirements. Underlying these initiatives is the enterprise network, connecting employees and applications to…
Cisco at ServiceNow knowledge18, Vegas – Discover how we elevate customer experiences to the next level
Next week is a busy one for us at Cisco Data Center Networking Business Unit. We have several premier events to attend and showcase our award winning ACI, Tetration and Cisco Network Assurance Engine (CNAE) technologies. You can check us out at Cisco Booth# E55, ServiceNow Knowledge18 at Venetian, L…
Recent innovations in Cisco ACI – ServiceNow joint solution
Last year, we announced our successful certification of Cisco ACI Inventory Management App with ServiceNow. The application can be found in ServiceNow store. Since then we have advanced our ACI integration use-cases and building newer solutions such as Tetration-ServiceNow. In this blog, I want to p…
Buying New Gear? Have You Invested in Operations Management to Assure Your RoI?
Are you investing in new IT equipment – or for that matter, any IT services including SaaS/Cloud services? If so, I wonder how much you have invested in your operations management people, processes, and tools? Or are your operations team left to catch up on their own when you introduce new equipmen…
Cisco ACI Achieves Certified Integration with ServiceNow
5 Ways Cisco ACI® Integration with ServiceNow® will Elevate Your IT Operations Management According to a recent report by Gartner, more than $1 trillion in IT spending will be directly or indirectly affected by the cloud shift during the next five years. Traditional IT spending is shifting over to c…
Cisco CloudCenter Achieves Certified Integration with ServiceNow
IT Service Management meets Hybrid IT Borrowing the signature song from the Lego Movie for an enterprise service management blog post is a stretch, but I couldn’t resist. If you’ve seen the Lego Movie you’ll know that the song is extremely catchy, you can’t stop singing “Everything is awesome,…
Building an Agile ITSM with Cisco ACI/CliQr and ServiceNow
Part 2 of 2 In the first part of my IT Service Management (ITSM) blog, I summarized how digital transformation is profoundly changing IT service delivery operational model and causing tectonic shifts in top three ITSM market segments. Today, the second part of my blog will focus on how to build futu…
How Digital Transformation is Disrupting IT Service Management
Part 1 of 2 Tackling the planet’s largest, most fearsome waves motivates surfing pros to take terrifying risks. Take Carlos Burle, a Brazilian big wave surfer, who unofficially broke the word record for the biggest wave ever surfed by riding a 100-foot wave off the coast of Portugal. However the e…
Your New Year’s Resolution for 2016: Start with a Cisco Domain Ten Workshop
A few years ago, I wrote a series of blogs on Cisco’s Domain Ten(SM) framework. Since then, we’ve used this simple yet powerful analysis tool to help guide many customers on data center and IT transformation projects. I personally found it quite notable that leading market analyst firm IDC, recog…
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