sla

September 7, 2016

DATA CENTER

Cisco ACI Achieves Certified Integration with ServiceNow

5 Ways Cisco ACI® Integration with ServiceNow® will Elevate Your IT Operations Management According to a recent report by Gartner, more than $1 trillion in IT spending will be directly or indirectly affected by the cloud shift during the next five years. Traditional IT spending is shifting over to c…

December 1, 2015

SP360: SERVICE PROVIDER

Anywhere, Anytime Mobile Enterprise Access Using NFV and Policy

I remember when I started working, laptops were something that executives could borrow from the company.  Those laptops were clunky and connected via dial-up to the company’s modem banks, but they allowed us to continue to stay productive even when we traveling to visit customer sites.  Over time, l…

April 6, 2015

CLOUD

Just Say No to SLAs

Most of you who’ve either purchased or delivered cloud services have been asked for an SLA (Service Level Agreement). I’ve seen SLAs that can be measured on inches of paper.  Why so big? Just consider getting 10 people in a room and trying to write down the definition of what it means for an applica…