Service Catalog

5 Ways Cisco ACI® Integration with ServiceNow® will Elevate Your IT Operations Management According to a recent report by Gartner, more than $1 trillion in IT spending will be directly or indirectly affected by the cloud shift during the next five years. Traditional IT spending is shifting over to c…

IT Service Management meets Hybrid IT Borrowing the signature song from the Lego Movie for an enterprise service management blog post is a stretch, but I couldn’t resist. If you’ve seen the Lego Movie you’ll know that the song is extremely catchy, you can’t stop singing “Everything is awesome,…

Part 2 of 2 In the first part of my IT Service Management (ITSM) blog, I summarized how digital transformation is profoundly changing IT service delivery operational model and causing tectonic shifts in top three ITSM market segments. Today, the second part of my blog will focus on how to build futu…

Part 1 of 2 Tackling the planet’s largest, most fearsome waves motivates surfing pros to take terrifying risks.   Take Carlos Burle, a Brazilian big wave surfer, who unofficially broke the word record for the biggest wave ever surfed by riding a 100-foot wave off the coast of Portugal. However the e…

Today’s blog post is by a guest author, Adel du Toit, who is currently spearheading the effort by Cisco’s internal IT organization to deliver IT-as-a-Service internally, dubbed the Cisco IT “eStore.” Recently, the eStore team took home multiple awards, you can read more about that here. (If you’re n…

The Cisco IT internal implementation of Cisco Prime Service Catalog, dubbed the Cisco IT “eStore”, is no stranger to awards. Earlier this year, the Cisco IT eStore ranked in the InformationWeek Elite 100 and was nominated a finalist for the Consumerization of IT in the Enterprise (CITE) award. If yo…

We are proud to announce that the Cisco IT internal implementation of Cisco Prime Service Catalog, dubbed the Cisco IT “eStore”, was honored (and ranked #25) in the InformationWeek Elite 100 awards this week – as one of the most innovative uses of business technology in 2014. You can read more about…

We had some exciting sessions featuring Cisco Prime Service Catalog at Cisco Live Milan a few weeks ago. In case you missed it, we featured two great customer case studies. One of them was Steria, a multinational service provider headquartered in France who has deployed Cisco Prime Service Catalog a…

Major change and growth is happening in the way data centers are functioning. This change is being led by cloud technology. IT’s role is changing from an infrastructure provider to strategic business partner. The new role for IT is to align you with the services you need, when you need them, f…