it service management

Are you investing in new IT equipment – or for that matter, any IT services including SaaS/Cloud services?  If so, I wonder how much you have invested in your operations management people, processes, and tools? Or are your operations team left to catch up on their own when you introduce new equipmen…

Becoming part of a continuous delivery team can seem daunting. Being tasked with creating one, even more so. But it doesn’t have to be that way. Taking a step-by-step approach and having your end goal in mind can get you and your team there intact. Here are some tips that I follow as we move toward…