Thought Leadership

2 min read

With over 90% of road crashes caused by human error, leveraging technology to reduce incidents is vital.  Connected vehicles are a perfect example of Internet of Things (IoT) in action and demonstrates how technology can create safer roads. Australia’s largest on-road pilot of connected vehicles…

4 min read

There’s no denying that the new normal has had a major impact on business. In many ways, it has changed or at least forced leaders to revisit the priorities on their digital agenda. Looking at the global economic landscape and market, two things are clear: one, employees will prefer not to return to the…

3 min read

When we think about organisations, we associate them with the prominent and visible faces that represent them. The superstar leaders, the rockstar money generators, the eccentric founders. But rarely do we get a glimpse of the people other than these leaders. What I have realised from my time at Cisco…

2 min read

The path back to the full reopening of markets and business operations is complex and continuously evolving. For example, in Australia, we see differences in federal and state policies. Each one is tailored to its unique needs, all from state to state and federal policy aimed at ‘jump starting’ economic…

4 min read

Today’s next normal has established new realities for businesses in every industry. Employees are working from home and will continue to do so into the foreseeable future, customers are discovering, researching, and buying products and services online, and as a result, there’s an increased reliance…

3 min read

What your customers want The days of tolerating bad service are gone. Long wait times, unprepared agents, being transferred multiple times to the “right” department, and then repeating ourselves over and over again, are just a few examples of how a company can lose our business even if we’ve been a lifelong…

4 min read

A majority of staff is now working remotely, using personal devices, on unprotected networks, and often collaborating via unsecured tools. Obviously, this will result in a number of new or increased security threats, across the enterprise. However, the truth is that the distributed enterprise…

5 min read

As we entered 2020, the financial services industry was in a different place: the global economy was more stable, markets were solid, and banks and other institutions were performing well, largely due to good regulation and testing that had been put in place. While these organizations were doing well…

4 min read

The pandemic took everyone by surprise – no business or leader had the foresight to prepare for it – and the global marketplace has shifted dramatically as a result. The question on the mind of every C-suite executive now is ‘how do I retool my business to build a resilient enterprise that can survive the…